We strive to make your purchasing simple and the products you choose to purchase useful. With this being said, we understand that sometimes you'll have to return the product for an exchange or refund. Please notice the following information regarding returns/exchanges.
Items marked Final Sale are not eligible for return or exchange. Opened media (dvd, cdr, tape, etc) is not eligible. Custom orders are not eligible for return.
All items are subject to a minimum 10% restocking fee, enforced at our discretion, providing they meet the following requirements:
A) They are not marked final sale, nor are they items that are not eligible for return (had to be said).
B) We offer a 30 day return policy on our products. Your return (along with a copy of the reciept stating the reasons for the return) must be in our hands within 30 days of the purchase date.
C) Items must be in original packaging, in as-new condition with the packing slip, all warranty cards, manuals and accessories.
D) Items are shipped to us in sturdy packaging (to minimize shipping damage) by a carrier who provides tracking numbers and offer proof of delivery. This alleviates 99% of any sort of discrepancy of item receipt.
If the above conditions are met, defective items will be replaced with no shipping charge to you.
Please allow approximately 10 business days for your return to be processed once it has arrived at the warehouse.
Shipping and handling costs are non-refundable.
Please return the items to:
datatelephonesupply.com
ATTN: WEB RETURN
200 Powell Drive Suite 105
Raleigh, NC 27606
If you choose to ship your items to another address, please be made aware that we won't recieve them and will not be able to process the return.
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